Arthur’s translation desk
Customer service
“The reply is polished. The answer is elsewhere.” — Arthur
Get past the script and find out what happens next.
What does “your feedback is important” actually tell me?“We sent your complaint to the returns team today. They will reply by Friday.”What does “we have escalated your case” mean?“A senior support agent will review your case and contact you by Wednesday.”What can I ask when customer service says “outside policy”?“Our standard return period has ended. Here is the policy we used and what options remain.”
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