Customer service · Plain-English guide
What does “High volume of enquiries” mean?
A large number of messages or requests.
“A busy inbox still needs a useful answer.” — Arthur
What it means in practice
The service team says it is dealing with many requests. This may explain a delay, but it does not tell you how long your particular reply will take or whether an urgent route is available.
An example and a clearer version
The original wording
We are receiving a high volume of enquiries.
In plain English
We are receiving many messages, so replies may take longer.
What to say instead
many enquiries.
How to make the next step clear
Ask for the expected response time and the correct route for a time-sensitive problem. Avoid repeatedly sending the same request through several channels unless the service tells you to do so.
Wording you can adapt
What is the current expected response time, and which contact route should I use if the matter is urgent?
The wording around a phrase matters. Keep the names, dates, amounts and conditions from the original when you rewrite it.
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